MC
Author Archive 10 Posts

Marcus Chen

Atlanta, GA
Marcus Chen cut his teeth as a beat reporter at a Georgia daily before pivoting to the digital media landscape that he now calls home. Writing from Atlanta, he covers the intersection of business, culture, and technology with a sharp eye for the human stories behind quarterly earnings. Marcus has a master’s degree in journalism from Northwestern
Atlanta, GA

University and has been a featured speaker at regional media conferences. Outside work, he’s an enthusiastic home cook who believes a good gumbo can fix almost anything. His reporting is built on old-school fact-checking ethics, even as he experiments with new storytelling formats. For Marcus, every article is an opportunity to help readers understand their world a little better.

Hospitality By Marcus Chen

How Contactless Service Is Changing the Hotel Guest Experience

TL;DR Contactless hotel service is becoming a choice architecture rather than a fully automated replacement for hospitality. Guests increasingly value digital check-in,…
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Hospitality By Marcus Chen

Why Demand for Greener Hotel Stays Is Growing

TL;DR Guest demand for green stays is becoming more proof-oriented. Travelers may still value comfort and price first, but environmental claims increasingly…
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Hospitality By Marcus Chen

How Guest Expectations Around Hotel Safety Have Changed

TL;DR Hotel safety expectations are broadening from visible security and cleanliness to a more complete sense of confidence: accessible rooms, reliable emergency…
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Hospitality By Marcus Chen

Why Nature-First Hospitality Is Gaining Ground With Guests

TL;DR Nature-first hospitality is shifting from simply offering a scenic setting to designing the entire stay around meaningful access to nature, restorative…
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Hospitality By Marcus Chen

How Travelers Discover and Choose Hotels Today

TL;DR Hotel discovery is fragmenting across OTAs, search engines, maps, social platforms, reviews and AI assistants. The most important shift is that…
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Hospitality By Marcus Chen

How Hotel Loyalty Is Evolving With Traveler Expectations

TL;DR Hotel loyalty is moving away from a points-only definition and toward a broader value exchange built on recognition, trust, usable benefits…
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Hospitality By Marcus Chen

What Is Driving Investor Interest in the Hospitality Sector?

TL;DR Investor appetite for hospitality is strengthening in 2026, but the capital is becoming more selective. Hotels with strong locations, durable demand,…
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Hospitality By Marcus Chen

How Hotel Operations Have Evolved Since the Pandemic

TL;DR Post-pandemic hotel operations are no longer defined mainly by emergency health protocols. The lasting change is a leaner, more technology-dependent operating…
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Hospitality By Marcus Chen

How Changing Traveler Behavior Is Reshaping the Hotel Stay

TL;DR Traveler behavior is shifting toward more intentional, personalized and digitally assisted stays. The key change for hotels is that guests are…
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Hospitality By Marcus Chen

How Guest Expectations Are Reshaping Hotel and Resort Design

TL;DR Hotel aesthetics are moving from a surface-level style choice to a broader experience signal. Guests increasingly respond to spaces that feel…
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